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TELL ME MORE® | Quick Start Guide | Step by Step Activity Guide
Technical Support Frequently Asked Questions
If you are unable to resolve your problem, please call Auralog Technical Support at 1-888-388-3535.
1. |
Can I run Auralog Online using Netscape Navigator/Firefox/Opera/Safari? | ||||||||||||||||
Auralog Online is not compatible with Netscape, Firefox, Opera or Safari due to the use of ActiveX. Internet Explorer 5.0 or more must be used.
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I cannot run the computer test, the definition of learning objectives, the language achievement test or Auralog. | ||||||||||||||||
When
the student clicks on a link (Computer Test, Begin My Training, Define
My Objectives Now, Language Achievement test), an information page
appears instead. There are several reasons:
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3. |
How can I enable pop-ups when using an anti pop-up device? | ||||||||||||||||
There
are two solutions:
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4. |
Modifying your browser parameters to allow pop-ups to appear when visiting the Auralog Online website. | ||||||||||||||||
• Procedures for using the most common anti pop-up devices and software are described below. According to your Windows® and anti pop-up software version, the procedure may vary. Should you not find the answer to your question here, do not hesitate to contact technical support at the library.
Disabling anti pop-up software
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5. |
What should be done when I cannot download Auralog components? | ||||||||||||||||
Check
that:
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6. |
Is it possible to run TELL ME MORE Online if the Auralog components are not installed? | ||||||||||||||||
It
is possible to use Auralog Online without having installed Auralog
components. However, the use of the program will not be as easy and
some functions will not be activated:
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7. |
Is it possible to access the content of Auralog Online if my computer is not equipped with a sound card? | ||||||||||||||||
It is technically possible. However, it will be impossible to access activities with speech recognition and/or sound effects. Only 15 to 20 % of activities will still be available, thus significantly reducing the benefits of the Auralog method. Nevertheless, some USB headsets (such as Plantronics headsets) that include their own audio components allow activities with speech recognition to be completed without having a sound card installed on the student’s workstation.
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8. |
Is it possible to carry on with other tasks while the Auralog components are being downloaded? | ||||||||||||||||
Downloading Auralog components can last 20 minutes depending on the speed of your connection. You may carry on with other tasks by pressing ALT+TAB or placing the mouse cursor on the Windows symbol to display the toolbar
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9. |
What should be done if I cannot download/update the Flash Player? | ||||||||||||||||
Check
that:
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10. |
How can I uninstall the Flash Player? | ||||||||||||||||
We recommend you visit Macromedia website to uninstall Flash Player: http://kb.adobe.com/selfservice/documentLink.do?micrositeId=MS_Customer&externalID=tn_14157
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11. |
What should be done if a message to update Flash Player is displayed when opening Auralog Online? | ||||||||||||||||
Please visit the Flash download center: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
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12. |
What should be done if a black screen appears when Auralog Online is run for the first time? | ||||||||||||||||
Warning
!
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13. |
What should be done if the following message appears: “Your web session has expired ”? | ||||||||||||||||
This message appears when students click on ‘Previous Page’ in Internet Explorer (according to the version, settings and options). If students wish to browse the portal, they must not use Internet Explorer or the ‘Previous Page’ button, but rather the specially created portal menu located on the right. |
If you are unable to resolve your problem, please call Auralog Technical Support at 1-888-388-3535.
TELL ME MORE® | Quick Start Guide | Step by Step Activity Guide