It costs library patrons a great deal of money and inconvenience.
The Eastern Monoroe Public Library, in an effort to save taxpayers’ money, has undertaken
a program to recover items and fines that are seriously overdue. We have hired Unique
Management Services, a collection agency that works with libraries throughout the United
States.
All unresolved library accounts over $25.00 will be turned over to
Unique Management Services and an additional charge of $10.00
will be added to the balance.
Why is this policy necessary?
The library is committed to provide service and materials that meet patrons’ needs.
Materials not returned become unavailable for other patrons to borrow.
If materials are not returned, money from the library budget is used to replace them,
rather than purchasing new items.
Patrons who fail to return library materials after repeated reminders are guilty of stealing from the library.
Fortunately, only a very small percentage of library users do not return materials as agreed.
This policy will not affect patrons who return materials on time.
DON’T BE A PART OF THE PROBLEM!
Return books and materials promptly so others may use them.
Renew items by phone, through the catalog, or in person at any EMPL Branch.
Pay fines when due.
Your efforts will help library money go further for the entire community.
MATERIALS RECOVERY PROGRAM
The Eastern Monroe Public Library has established a new Materials Recovery Program
to encourage library patrons to return books and other items on time.
What happens when your items are . . .
3 DAYS before DUE--The Library sends a date due reminder e-mail. 7 DAYS PAST DUE --The Library sends an e-mail overdue notice. 14 DAYS PAST DUE -- The Library sends a paper overdue notice. 30 DAYS PAST DUE -- The Library sends an e-mail notice that items are assumed lost. 45 DAYS PAST DUE --
The Library sends a billing notice for the cost of the overdue items. Your borrowing privileges are suspended.
The Library forwards your account to Unique Management Services, a
library materials recovery agency.
A $10 service charge is added to your account.
Unique Management Services sends three letters and calls you twice.
165 DAYS PAST DUE --Unique Management Services reports your
overdue accounts to a national credit bureau, which may affect your credit rating for up
to seven years.
